Frequently Asked Questions

TENKU offers free express shipping for orders over £40 within the United Kingdom. For orders under £40, express shipping is available at a standard rate. Once your order is processed, you can expect to receive your order within 1-3 working days.

Yes, We ship worldwide. Approximate shipping costs are available to view when checking out.

• United States: Your order will arrive within 3 - 7 working days.
• Europe: Your order will arrive within 3 - 7 working days.
• Rest of World: Your order will arrive within 12 - 14 working days.

Tracking your order is simple. Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your shipment.

If your product arrives damaged, broken, or is lost in transit, we will promptly send you a free replacement or offer a full refund. More information is available to view in our Refund Policy.

For all customers outside of the United Kingdom, duties and taxes are the customer's responsibility. Each country has different tax and duty laws, so please check with your local customs office or online to see what you can expect to pay. The declared value on your package will be accurate, by law, to what your subtotal is. If a package is sent back to us due to the refusal of duty payment, you will receive a full refund excluding the shipping cost that we paid.

The Multi-Buy offer provides increasing discounts based on the number of items purchased:

• Buy 2 items and get a 10% discount.
• Buy 3 items and get a 15% discount.
• Buy 4 items and get a 20% discount.

Feel free to mix & match. Simply add the items to your cart, and the discount will be automatically applied during checkout based on the number of eligible items purchased

We regularly offer discounts and promotions on our products. To stay updated on our latest offers, promotions, and exclusive discounts, subscribe to our newsletter and make sure you are following us on social media. Don't miss out on the chance to save on your next purchase!

Our customer support team is here to assist you. For the best response time, contact us on Instagram. You can also reach us through our Contact Us page, where you'll find a convenient form to submit your questions or concerns. We typically respond within 12 hours and are happy to assist you with any inquiries or assistance you may need.

We would love to hear about your experiences with TENKU! We encourage customers to share their testimonials, reviews, and stories with us. Please share your opinion with us so you may have the chance to inspire others with your journey and experiences!

Yes, your personal information is secure when ordering from our website. We take data privacy and security seriously. Our website employs industry-standard encryption and security measures to protect your sensitive information. You can shop with confidence, knowing that your data is safe with us.

It is a delightful and playful couples journal filled with hundreds of fun and thought-provoking questions. It also includes dedicated sections for capturing core memories, allowing you to reminisce about significant events and dates.

The Story of Us Journal is designed to be an expansive and enduring keepsake for couples, offering nearly 400 pages filled with thought-provoking prompts, heart-warming questions, engaging activities, and space for your most cherished core memories. Its enduring quality captures the essence of your love story, ready to be revisited and enriched for years to come.

You'll have to find out for yourself. Why are you still here?

Absolutely! Our Journal makes a thoughtful and meaningful gift for your less lonely friends/family on various occasions such as weddings, anniversaries, and special milestones. Our Journal ships in a gorgeous magnetic gift box and if you'd like, you can include a personalized message to make it even more special.

All product descriptions state the material that has been used to create the product. Depending on this, each jewellery material will have different care instructions.

At TENKU, we aim to deliver the highest quality, however all jewellery can be preserved longer with a little care. Please avoid contact with bleach, sanitiser, greasy creams, etc on Plated jewellery. Our jewellery will not turn your skin "Green" however, the higher exposure to chemicals the quicker the colour will fade away. By following jewellery care you should see no signs of wear for up to 2-3 years.

If Jewellery gets wet, simply pat it dry with a towel. Some pieces can be quite delicate and dainty, so we recommend that you handle them with love when fastening and removing them.

TENKU is not responsible for the maintenance of your jewellery.

We love stainless steel because it doesn't harm the person making or wearing it & it's well known for its high resistance to tarnish and corrosion. All our products that have a base of stainless steel can be worn in water with no risk of tarnishing.

Items involving Gold plating need to be carefully looked after to sustain their plating.

A base metal such as stainless steel is dipped into a bath of electroplating solution, with a lump of solid 18k gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate and hence the colour can wear off.

To keep your gold plated Jewellery looking new, avoid contact with the following:

Perfume
Chlorine
Household Cleaners
Skin Lotion
Do not wash
Remove ALL gold plated jewellery before showering, swimming, exercising and sleeping.

Everyone's skin type is different. Some people have strong reactions to gold plating. If you are susceptible to this, please avoid buying gold plated jewellery. We do not offer refunds or returns for this reason. We apologise in advance.

If you receive a defective item, this must be reported within 7 days of your marked delivery date.

If you have any further questions, please feel free to contact us on contact@bytenku.com or via Instagram @bytenkuco. You can also fill out the form on our Contact us Page.

Our cuffs are fully adjustable, making them one size fits all. They can be stretched out and squeezed in to fit any size with no creases or bends, ensuring a comfortable fit for everyone.

Rest assured, our cuff bracelets are crafted from premium stainless. In the rare instance of any rust or tarnish, we stand behind our product with confidence. We offer up to one replacement at any time after your purchase, demonstrating our commitment to quality and customer satisfaction. Shop with confidence, knowing that we back our words with action.

STEP 1: GET THE DISCOVERY COLLECTION

You'll receive 10 unique fragrances - all in one box.

Step 2: Find Your Scent

Test how each fragrance blends with your skin chemistry and resonates with your personality. Fall in love with them all? That's the beauty of our collection - there's something for everyone.

Step 3: Claim Your Reward

But that's not all! Every box comes with a golden ticket - a £20 voucher towards your favourite fragrance from the collection. Once you've found your perfect match, use your voucher towards a full-sized bottle of your favourite fragrance. It's our way of saying thank you for choosing TENKU.

At TENKU, we believe that choosing a fragrance should be a personal and sensory experience, not a blind gamble. That's why we're passionate about providing you with the opportunity to explore and experience our scents before committing to a full-sized bottle. Here's why:

1. Individual Chemistry: Just like fingerprints, each person's skin chemistry is unique. A fragrance that smells divine on one person may not have the same allure on another. By testing our fragrances, you can discover how they interact with your skin and find the perfect match for you.
2. Environmental Factors: Environmental conditions such as temperature, humidity, and even pollution can affect how a fragrance smells. Trying a scent in different environments allows you to understand its versatility and how it performs in various situations.
3. Storage and Application: How a fragrance is stored and applied can influence its scent. Proper storage and application techniques can enhance the longevity and intensity of a fragrance, ensuring you get the most out of your investment.
4. Personal Preferences: Fragrance is deeply personal and subjective. What appeals to one person may not resonate with another. By sampling our fragrances, you can explore a diverse range of scents and discover what truly speaks to you.

Our fragrances are renowned for their exceptional longevity, owing to their high concentrations of fragrance oils. Boasting a minimum of 40% fragrance oil content, our scents endure far beyond the standards set by traditional eau de toilette (10%) and surpass the concentration of eau de parfum (20%).

What sets our fragrances apart is not just their lasting power, but also their diverse projection levels. Whether you seek a subtle and intimate aroma for personal wear or a bold, room-filling fragrance that commands attention, our collection caters to every preference.

Projection (sillage) refers to the scent’s trail, its ability to be felt. One factor determining the perfume’s duration is its raw materials’ quality. At TENKU, we work with high-quality raw materials to ensure that our fragrances have a long-lasting trail.

And with our Discovery Box, you have the perfect opportunity to explore and experience this remarkable range first-hand, discovering the scent that resonates most with you.

For best results, apply fragrance to pulse points such as the wrists, neck, and behind the ears. Avoid rubbing the fragrance into your skin, as this can alter the scent. Instead, lightly dab or spray the fragrance and allow it to dry naturally. Additionally, storing the fragrance in its original box can help maintain its freshness and potency over time.

Yes, layering fragrances can be a fun way to personalize your scent. Start by choosing complementary fragrances with similar notes or accords, and apply them in layers, starting with the lightest fragrance and building up to the strongest.

Fragrances should be stored in a cool, dry place away from direct sunlight and extreme temperatures. Our bottles come factory sealed for freshness, so there's no need to worry about tightness. Additionally, storing the fragrance in its original box can help protect it from exposure to air and light.

At TENKU, we are committed to cruelty-free practices and do not test our products on animals. Our fragrances are created with ethically sourced ingredients and adhere to strict quality standards.

Our fragrances are formulated with high-quality ingredients and undergo rigorous testing to ensure safety and compatibility with most skin types. However, if you have sensitive skin or known allergies, we recommend conducting a patch test before applying the fragrance to larger areas of your body.

Yes, we provide detailed ingredient information for each fragrance on our website and product packaging. If you have specific concerns or questions about ingredients, please don't hesitate to contact us for assistance.